Case Study D

A consulting firm was working for a FMCG company looking to evaluate its supply chain performance vis-à-vis others leading players in the industry.

ExpertConnect provided a mix of experts having significant experience across the value chain with various companies in that product category. ExpertConnect further provided global experts to better understand industry benchmarks that are prevalent in developed and other emerging markets with similar characteristics.

The team was able to better understand current KPIs, identify the ones that are relevant to their business, and establish performance benchmarks. The consultations allowed the team to understand, in significant detail, the nuances of supply chain business and identify the areas in which they are lacking.

The series of interviews allowed the client to redefine supply chain metrics, identify areas that were resulting in performance lag and also establish the medium-term targets to be achieved based on global standards.